Refund policy

Effective Date: March 30th, 2026

This Refund Policy outlines the terms under which Sarae Media("Company," "we," "our," or "us") provides refunds for our sports media services.

By purchasing our Services, you agree to this Refund Policy.

1. General policy

Due to the nature of digital media services and custom content production, all sales are generally final. However, we may offer refunds in limited circumstances as outlined below.

2. eligibility for refunds

Refunds may be granted under the following conditions:

a. service not delivered

If we fail to deliver the agreed-upon service within the specified timeframe (and no delay was caused by the client), you may be eligible for a full or partial refund.

b. technical failure

If purchased digital content is defective, corrupted, or inaccessible due to our fault, we will either:

  • Provide a replacement, or

  • Issue a refund if the issue cannot be resolved

c. duplicate payments

If you were charged more than once for the same service, we will refund the duplicate charge.

3. non-refundable situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase

  • Dissatisfaction based on personal preference or style

  • Failure to attend or participate in a scheduled shoot or event

  • Delays caused by the client (e.g., late submissions, lack of communication)

  • Completed and delivered custom media content

4. deposits and cancellations

deposits

  • Deposits are non-refundable unless otherwise stated in writing

  • Deposits secure booking time and resources

cancellations

  • Cancellations made at least [Insert Timeframe, e.g., 48 hours] before a scheduled service may qualify for partial credit at our discretion

  • Late cancellations or no-shows are non-refundable

5. subscription or Ongoing services (if applicable)

If you offer subscriptions:

  • You may cancel at any time before the next billing cycle

  • No refunds will be issued for partially used billing periods unless required by law

6. chargebacks

You agree to contact us first to resolve any issues before initiating a chargeback.

Unauthorized chargebacks may result in:

  • Suspension of services

  • Additional fees

  • Legal action if necessary

7. california consumer Rights

Nothing in this policy overrides your rights under California consumer protection laws.

8. how to request a refund

To request a refund, please contact us with:

  • Your name

  • Order or invoice number

  • Description of the issue

Submit requests to:
Email: inquiries@saraemedia.com

We will review your request and respond within [Insert Timeframe, e.g., 5–10 business days].

9. changes to this policy

We may update this Refund Policy at any time. Changes will be posted with a new effective date.

10. contact information

Sarae Media
Sacramento, CA
Email: inquiries@saraemedia.com
Phone: (702) 482-9649